cfr_sections
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11 rows where part_number = 260 and title_number = 14 sorted by section_id
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| section_id ▼ | title_number | title_name | chapter | subchapter | part_number | part_name | subpart | subpart_name | section_number | section_heading | agency | authority | source_citation | amendment_citations | full_text |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14:14:4.0.1.1.37.0.8.1 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.1 Purpose. | FAA | [DOT-OST-2022-0089, 89 FR 65536, Aug. 12, 2024] | The purpose of this part is to ensure that carriers promptly refund consumers for: (a) Fees for ancillary services related to air travel that consumers paid for but were not provided; (b) Fees to transport checked bags that are lost or significantly delayed; and (c) Airfare including nonrefundable airfare for a flight that is cancelled or significantly changed where the consumer does not accept the significantly changed flight or rebooking on an alternative flight, or accept any voucher, credit, or other compensation offered by the carrier. | |||||
| 14:14:4.0.1.1.37.0.8.10 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.10 Providing prompt refunds. | FAA | [DOT-OST-2022-0089 and DOT-OST-2016-0208, 89 FR 32832, Apr. 26, 2024. Redesignated by DOT-OST-2022-0089, 89 FR 65538, Aug. 12, 2024] | When a refund of a fare or a fee for an ancillary service, including a fee for lost or significantly delayed checked baggage, is due pursuant to this part, the refund must be issued promptly in the original form of payment ( i.e., money is returned to an individual using whatever payment method the individual used to make the original payment, such as a check, credit card, debit card, cash, or airline miles) unless the consumer agrees to receive the refunds in a different form of payment that is a cash equivalent as defined in § 260.2. Carriers may not retain a processing fee for issuing refunds that are due. | |||||
| 14:14:4.0.1.1.37.0.8.11 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.11 Contract of Carriage provisions related to refunds. | FAA | [DOT-OST-2022-0089 and DOT-OST-2016-0208, 89 FR 32832, Apr. 26, 2024. Redesignated by DOT-OST-2022-0089, 89 FR 65538, Aug. 12, 2024] | A carrier must not include terms or conditions in its contract of carriage inconsistent with the carriers' obligations as specified by this part. Any such action will be considered an unfair and deceptive practice within the meaning of 49 U.S.C. 41712. | |||||
| 14:14:4.0.1.1.37.0.8.2 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.2 Definitions. | FAA | [DOT-OST-2022-0089 and DOT-OST-2016-0208, 89 FR 32832, Apr. 26, 2024, as amended by DOT-OST-2022-0089, 89 FR 65536, Aug. 12, 2024] | As used in this part: Air carrier means a citizen of the United States undertaking by any means, directly or indirectly, to provide air transportation. Ancillary service means any optional service related to air travel that a covered carrier provides for a fee, beyond passenger air transportation. Such services may include, but are not limited to, transport of checked or carry-on baggage, advance seat selection, access to in-flight entertainment programs or Wi-Fi, in-flight beverages, snacks, meals, pillows and blankets, seat upgrades, and lounge access. Automatic refund means issuing a refund to a consumer without waiting to receive an explicit refund request, when the consumer's right to a refund is undisputed because the contracted service was not provided and either the consumer rejected the alternative offered or no alternative was offered. Break in journey means any deliberate interruption by a passenger of a journey between a point in the United States and a point in a foreign country where there is a stopover at a foreign point scheduled to exceed 24 hours. If the stopover is 24 hours or less, whether it is a break in journey depends on various factors such as whether the segment between two foreign points and the segment between a foreign point and the United States were purchased in a single transaction and as a single ticket/itinerary, whether the segment between two foreign points is operated or marketed by a carrier that has no codeshare or interline agreement with the carrier operating or marketing the segment to or from the United States, and whether the stopover at a foreign point involves the passenger picking up checked baggage, leaving the airport, and continuing the next segment after a substantial amount of time. Business days means Monday through Friday, excluding Federal holidays in the United States. Cancelled flight or flight cancellation means a covered flight with a specific flight number scheduled to be operated between a specific origin-destination city pair that was pub… | |||||
| 14:14:4.0.1.1.37.0.8.3 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.3 Applicability. | FAA | This part applies to: covered carriers that are the merchants of record; covered carriers that operate the flight or, for multiple-carrier itineraries, covered carriers that operate the last segment of a flight where a ticket agent is the merchant of record for a checked bag fee; and covered carriers that fail to provide an ancillary service (other than checked bag service) for which the consumer paid where a ticket agent is the merchant of record for an ancillary service fee other than checked bag fee. | ||||||
| 14:14:4.0.1.1.37.0.8.4 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.4 Refunding fees for ancillary services that consumers paid for but that were not provided. | FAA | (a) A covered carrier that is the merchant of record shall provide a prompt and automatic refund to a consumer for any fees it collected from the consumer for ancillary services if the service was not provided through no fault of the consumer ( e.g., prepaid ancillary service not utilized by the consumer because of flight cancellation, significant change, or oversale situation; service not provided because of aircraft substitution, equipment malfunction, etc.). If a ticket agent is the merchant of record for a checked bag fee and the checked bag service was not provided (or was significantly delayed) through no fault of the consumer, the carrier that operated the flight, or for multiple-carrier itineraries, the carrier that operated the last segment of the consumer's itinerary is responsible for providing a prompt and automatic refund of the checked bag fee, consistent with § 260.5. If a ticket agent is the merchant of record for fees for all other ancillary services, the carrier that operated the flight and failed to provide the service through no fault of the consumer is responsible for providing a prompt and automatic refund. (b) In situations where the ancillary service the consumer paid for (other than the service of transporting a checked bag) is not available for all the passengers who paid for that service ( e.g., Wi-Fi not available for all passengers on a flight, lounge access not available for all passengers on a certain date), a carrier's obligation under paragraph (a) of this section to provide a prompt and automatic refund begins when the information about the unavailability of the service is known by the carrier that failed to provide the service, and, if applicable, relayed as provided in paragraph (d) of this section to the carrier responsible for providing a prompt refund as specified in paragraph (a) of this section. (c) In situations where the ancillary service the consumer paid for (other than the service of transporting a checked bag) is not available to an individual or several individu… | ||||||
| 14:14:4.0.1.1.37.0.8.5 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.5 Refunding fees for significantly delayed or lost bags. | FAA | A covered carrier that is the merchant of record or, if a ticket agent is the merchant of record, the covered carrier that operated the flight or the last flight segment in a multiple-carrier itinerary, must provide a prompt refund to a consumer of any fee charged for transporting a lost bag or a significantly delayed checked bag, as defined in § 260.2 of this part and determined according to paragraph (a) of this section, subject to the conditions in paragraphs (b) and (c) of this section. (a) Determining the length of delay for the bag. For the purpose of determining whether a checked bag is significantly delayed as defined in § 260.2, the length of delay is calculated from the time the passenger is given the opportunity to deplane from a flight at the passenger's final destination airport (the beginning of the delay) to the time that the carrier has delivered the bag to a location agreed upon by the passenger and carrier ( e.g., passenger's home or hotel) or the time that the bag has been picked up by the passenger or another person acting on behalf of the passenger at the passenger's final destination airport (the end of the delay). (b) Notification by passenger about lost or significantly delayed bag. A covered carrier does not have an obligation to provide a refund of the fee for a lost or significantly delayed checked bag unless a passenger files a Mishandled Baggage Report (MBR) for the lost or delayed bag with the carrier that operated the flight, or for multiple-carrier itineraries, the carrier that operated the last segment of the consumer's itinerary. (c) Notification by carrier that received an MBR about lost or significantly delayed checked bag. Except when the carrier responsible for providing a prompt refund for a baggage fee as specified in this section is the same carrier that received the MBR, a covered carrier that received the MBR must timely notify the carrier responsible for providing a prompt refund that the bag has been lost or significantly delayed when this is the case. A cove… | ||||||
| 14:14:4.0.1.1.37.0.8.6 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.6 Refunding fare for flights cancelled or significantly delayed or changed by carriers. | FAA | [DOT-OST-2022-0089, 89 FR 65537, Aug. 12, 2024] | (a) Carriers' obligation to provide refunds —(1) Carriers' obligation. A covered carrier that is the merchant of record must provide a full and prompt refund of the airfare, including any taxes and ancillary fees, as set forth in paragraph (a)(2) of this section to a consumer that holds a nonrefundable ticket on a scheduled flight to, from, or within the United States for any cancelled flight or significantly delayed or changed flight where the consumer chooses not to: (i) Fly on the significantly delayed or changed flight or accept rebooking on an alternative flight; or (ii) Accept any voucher, credit, or other form of compensation offered by the air carrier or foreign air carrier pursuant to paragraph (c) of this section. (2) Automatic refunds. A full refund of the airfare, including any taxes and ancillary fees, is due to a consumer as described in paragraphs (a)(2)(i) through (iii) of this section: (i) A flight is canceled and a consumer is not offered an alternative flight or any voucher, credit, or other form of compensation by the air carrier or foreign air carrier pursuant to paragraph (c) of this section; (ii) A consumer rejects the significantly delayed or changed flight, rebooking on an alternative flight, or any voucher, credit, or other form of compensation offered by the covered carrier pursuant to paragraph (c) of this section; or (iii) A consumer does not respond to an offer of: (A) A significantly delayed or changed flight or an alternative flight and the flight departs without the consumer; or (B) A voucher, credit, or other form of compensation by the date on which the cancelled flight was scheduled to depart or the date that the significantly delayed or changed flight departs. (b) Individuals with a disability. A carrier that is the merchant of record must provide a full and prompt refund to an individual with a disability upon notification by the individual with a disability that he/she does not want to continue travel because of the significant changes described in paragraphs… | |||||
| 14:14:4.0.1.1.37.0.8.7 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.7 Affirmative acceptance of an offer of alternative compensation. | FAA | [DOT-OST-2022-0089, 89 FR 65537, Aug. 12, 2024] | A covered carrier must not deem a consumer to have accepted an offer for travel credits, vouchers, or other compensation in lieu of a refund under § 260.6(c) unless the consumer affirmatively agrees to the alternative form of compensation. | |||||
| 14:14:4.0.1.1.37.0.8.8 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.8 Disclosing material restrictions, conditions, or limitations. | FAA | [DOT-OST-2022-0089, 89 FR 65537, Aug. 12, 2024] | In carrying out the requirements of § 260.6(c), a covered carrier must clearly and conspicuously disclose, no later than at the time of voucher or credit offer, any material restrictions, limitations, or conditions on travel credits, vouchers, or other compensation, including but not limited to validity period, advance purchase requirement, capacity restrictions, and blackout dates, regardless of whether consumers are entitled to a refund. | |||||
| 14:14:4.0.1.1.37.0.8.9 | 14 | Aeronautics and Space | II | A | 260 | PART 260—REFUNDS FOR AIRLINE FARE AND ANCILLARY SERVICE FEES | § 260.9 Notification to consumers. | FAA | [DOT-OST-2022-0089, 89 FR 65538, Aug. 12, 2024] | (a) Upon the occurrence of a flight cancellation or a significant delay or change, a covered carrier must timely notify affected consumers about the cancellation or significant delay or change, and the information relating to any alternative to refund as provided in § 260.6(c). (b) Covered air carriers must ensure that their passenger notification systems notify passengers owed a refund pursuant to § 260.6(a) and (b) of their right to receive a refund. Covered carriers that provide notification subscription services to passengers must ensure notifications under this paragraph be provided through media that the carriers offer and the subscribers choose, including emails, text messages, and push notices from mobile apps. |
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CREATE TABLE cfr_sections (
section_id TEXT PRIMARY KEY,
title_number INTEGER,
title_name TEXT,
chapter TEXT,
subchapter TEXT,
part_number TEXT,
part_name TEXT,
subpart TEXT,
subpart_name TEXT,
section_number TEXT,
section_heading TEXT,
agency TEXT,
authority TEXT,
source_citation TEXT,
amendment_citations TEXT,
full_text TEXT
);
CREATE INDEX idx_cfr_title ON cfr_sections(title_number);
CREATE INDEX idx_cfr_part ON cfr_sections(part_number);
CREATE INDEX idx_cfr_agency ON cfr_sections(agency);